Frequently Asked Questions

Payment

What payment methods do you accept?

You can pay with VISA, Mastercard, Klarna, iDEAL, Paypal and a couple of other more options.

You choose your payment method at checkout.

What currency is used in the store?

All prices in the store are in Swedish kronor (kr) including 25% Swedish VAT.

If you are a business registered for VAT in the EU, you can contact me to inquire about buying at a wholesale price.

Ordering and delivery

What countries do you ship to?

We ship to all countries in the EU (the European Union).

Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

How much is shipping?

There is a flat-rate price on all orders according to the destination country.

Free shipping is available for larger orders. 

All prices are in SEK (Swedish kr) and include 25% moms (Swedish VAT).

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Sweden: 49,- kr

Free shipping on orders over 800,- kr

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Denmark, Germany & Finland: 69,- kr

Free shipping on orders over 1000,- kr

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The rest of EU *: 89,- kr

Free shipping on orders over 1800,- kr

* Belgium, Bulgaria, Estonia, France, Greece, Ireland, Italy, Croatia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Rumania, Slovakia, Slovenia, Spain, Czech Republic, Hungary and Austria 

Can I track my order?

Yes. Most orders are shipped with DHL. In your shipping confirmation email, you’ll receive a tracking reference which you can use to check the progress of your order online.

Where is my order confirmation?

An order confirmation automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at hello@thefriendlycatfabrics.com just in case there’s a problem with your order.

Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.

When will my order arrive?

Your items are usually packed and handed over to a shipping carrier company within 1-2 business days after you place your order. Most orders are handled by DHL.

The Friendly Cat Fabrics is located in Sweden, so holidays that can interfere with processing time are according to the Swedish calendar.

Processing time can take up to a week during the Swedish school holidays in July.

Returns

Can I return a product?

The Friendly Cat Fabrics is based in Sweden and follow the EU and Swedish legislation regarding returns and refunds.

I hope you will be pleased with your purchase from The Friendly Cat Fabrics online store, but if for some reason you are not happy about the received item, you must contact me within a 14 days period after receiving the purchased items to let me know that you want to return it by writing an email to hello@thefriendlycatfabrics.com.

The item in must be in a condition where it can be sold again. Fabrics that have been cut, washed or in any way altered cannot be returned. Fabrics bought by the dm from a roll cannot be returned for a full refund since it has been cut to your requirements.

Please read the Refunds Policy here before initiating a return.

 

What do I do if the product is damaged?

If the package is visibly damaged when you pick it up at your local DHL service point, you must let the person handing you the package that it is damaged and make sure that they register it.

If upon unboxing, you see that the items that you have purchased have been damaged, you should let me know as soon as possible by sending an email to hello@thefriendlycatfabrics.com - no later than 5 days from receiving the package.